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  • Shipping & Delivery

    Enjoy free or affordable delivery within Singapore and key destinations worldwide when you shop at dolltodoll.com!

    It is our wish to make shipping affordable for everyone, anywhere in the world. Therefore, we try our best to provide as accurate a shipping weight as possible. The shipping fee charged will usually closely match what you would pay if you went to the post office yourself. However, there may be times when the shipping fee charged for an order will be slightly above what is actually paid for postage. Shipping costs are an inherent feature in any mail-order service, and we hope that you will understand.

    Please note that our shipping rates are subject to change at any time and Doll To Doll reserves the right for final decision and to alter this policy at any time.

    We divide the world into Singapore, and three zones for the rest of the world: Zone 1, Zone 2, Zone 3. We ship to any street addresses in these countries except PO Boxes, APO, FPO and DPO addresses, and countries that Paypal does not accept payments from.

    FREE DELIVERY FOR LOCAL ORDERS > SGD79.00 AND INTERNATIONAL ORDERS > SGD149.00

    Local Delivery

    Service Weight Shipping Fee* Delivered To Estimated Delivery Time
    Local Ordinary Mail
    (no tracking)

    Add SGD2.24 for Registered Mail
    (with tracking)

    Up to 150g
    151 – 500g
    501 – 1000g
    1001 – 2000g
     
    SGD1.50
    SGD2.00
    SGD3.00
    SGD4.00
    (FREE over SGD79.00!)
    Ordinary: Mailbox
    Registered: Doorstep
    2 – 5 days
    Local SingPost SmartPac
    (with tracking)
    Up to 3000g
     
    Flat SGD5.00
    (FREE over SGD79.00!)
    Doorstep first,
    then Mailbox
    1 – 5 days
    Local Courier Service

    (please contact us for this option)

    -
     
    Flat SGD10.00
    Doorstep Next day

    Shipping Fee includes:
    • Required postage,
    • Bubble wrap, envelope or box, and other necessary packing materials.

    1. Local SingPost Ordinary Mail
    • You may opt for Local Ordinary Mail if your total order is less than SGD79.00. This delivery method is commonly chosen for low value orders. Doll To Doll will not be responsible for any parcel that is damaged or lost in transit.
    • Customer are encouraged to opt for Registered Mail at an additional SGD2.24 upon checkout for tracking of their parcel.
    • For local orders above SGD79.00, your parcel will automatically be upgraded to SingPost Registered Mail or SingPost SmartPac where postage, mail registration and tracking will be provided at no cost.

    2. Local SingPost Registered Mail
    • For any unsuccessful doorstep delivery, a delivery advice will be slipped underneath the door. You can collect the item from the designated post office, redirect it to another post office at your convenience or reschedule for another delivery.
    • If you have not claimed your registered article item within 10 days, the item will be returned to us. Redelivery postage charges will be borne by purchaser.
    • For free local delivery, it is up to the discretion of the staff of Doll To Doll to decide whether SingPost Registered Mail or SingPost SmartPac is suitable for your order.

    3. Local SingPost SmartPac
    • For any unsuccessful doorstep delivery, your SmartPac will be deposited into your letterbox.
    • When delivered to letterbox, postman’s signature on the delivery note is deemed as proof of delivery.
    • For free local delivery, it is up to the discretion of the staff of Doll To Doll to decide whether SingPost Registered Mail or SingPost SmartPac is suitable for your order.

    FREE LOCAL DELIVERY FOR ORDERS > SGD79.00

    International Shipping – Zone 1, 2, 3

    Service Shipping Fee* Delivered To Estimated Delivery Time
    SingPost Registered AirMail – Zone 1
    (Malaysia & Brunei)
    Base SGD4.00
    +
    SGD1.00 per 100g
    (FREE over SGD149.00!)
    Registered: Doorstep 5 – 7 days
    SingPost Registered AirMail – Zone 2
    (Countries in Asia and the Pacific except Australia, Japan and New Zealand)
    Base SGD4.40
    +
    SGD0.25 per 10g
    (FREE over SGD149.00!)
    Registered: Doorstep 7 – 14 days
    SingPost Registered AirMail – Zone 3
    (Rest of the world including Australia, Japan, New Zealand, Africa, the Americas, Europe and the Middle East)
    Base SGD5.50
    +
    SGD0.35 per 10g
    (FREE over SGD149.00!)
    Registered: Doorstep 7 – 14 days

    Shipping Fee includes:
    • Required base postage,
    • Registered Mail and tracking service charge,
    • Bubble wrap, envelope or box, and other necessary packing materials.

     

    Zone 1
    • Malaysia and Brunei
    • Shipping to Zone 1 countries is calculated using a base amount of SGD4.00 plus a rate of SGD1.00 per hundred grams
    • For Zone 1, weight is measured in units of 100g. 175g => 200g
    • Typical delivery times are within 5 to 7 business days
    • All international shipping fees include Registered Mail charge

    Example of Zone 1 Shipping Fee
    Weight = 175g
    Shipping Fee = SGD4.00 + (SGD1.00 x (200g/100)) = SGD6.00

     

    Zone 2
    • Countries in Asia and the Pacific except Australia, Japan and New Zealand
    • Shipping to Zone 2 countries is calculated using a base amount of SGD4.40 plus a rate of SGD0.25 per ten grams
    • For Zones 2 and 3, weight is measured in units of 10g. 175g => 180g
    • Typical delivery times are within 7 to 14 business days
    • All international shipping fees include Registered Mail charge

    Example of Zone 2 Shipping Fee
    Weight = 175g
    Shipping Fee = SGD4.40 + (SGD0.25 x (180g/10)) = SGD8.90

     

    Zone 3
    • Rest of the world including Australia, Japan, New Zealand, Africa, the Americas, Europe and the Middle East
    • Shipping to Zone 3 countries is calculated using a base amount of SGD5.50 plus a rate of SGD0.35 per ten grams
    • For Zones 2 and 3, weight is measured in units of 10g. 175g => 180g
    • Typical delivery times are within 7 to 14 business days
    • All international shipping fees include Registered Mail charge

    Example of Zone 3 Shipping Fee
    Weight = 175g
    Shipping Fee = SGD5.50 + (SGD0.35 x (180g/10)) = SGD11.80

    FREE INTERNATIONAL SHIPPING FOR ORDERS > SGD149.00

    Packing and Delivery Process
    • All orders take 1 – 2 business days to be verified, processed, packed for shipping and delivered to the post office.
    • All deliveries are made on weekdays only.
    • We pack each order with the greatest care and love before shipping them out.
    • We guarantee that all items sent out from dolltodoll.com are in brand new, mint condition and protected with layers of bubble wrap and high quality packing materials.
    • For safe delivery, the return address is printed at the back of the parcel.

    Tracking
    • Upon request, the Registered Article (RA) Number will be emailed to you when your package has been shipped out. Send your request to [email protected]
    • With the provided RA number, track your order at www.singpost.com

    Delivery Times
    • Delivery times are only estimates and may or may not be the actual delivery standard experienced.
    • If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

    Custom Clearance
    • All items can be subject to customs clearance, delays in destination country, missed or cancelled dispatches, which may require additional days.
    • Any delay at the destination countries is beyond the control of Doll To Doll Cosmetics.

    Taxes and Custom Duties
    • Orders for shipment to countries outside of Singapore may be subject to taxes, customs duties and fees levied by the destination country.
    • The recipient of the shipment is the importer of record in the destination country and is responsible for all fees related to the import.
    • Unfortunately, we do not have control over these charges, and are not able to advise what the cost would be, as customs policies and import duties vary from country to country. We would encourage you to contact your local customs office for assistance.